Coastal Hearing Centers had accomplished steady growth since its 1989 launch — including expansion from one location to three. But with growth comes growing pains, and the practice was experiencing some team challenges.
The practice needed a path forward that supported each employee, strengthened the team, and advanced the goals of the business.
Even Great Teams can Improve
The entire team, including the owner, attended Audigy’s groundbreaking Patients for Life® training, which focuses on best practices for delivering exceptional patient experiences. In addition, Audigy’s Professional Development Team worked closely with the owner and the struggling provider’s teammates to support the employee with individualized coaching.
Audigy’s proven Patients for Life training helped the owners and providers duplicate that quality service and care that makes their practice exceptional — the kind of practice patients not only return to for all their hearing needs but want to share with friends and family.
About Patients for Life
Your team handles a robust roster of patients every day and every week, but making sure each patient experience meets your practice’s standards can be tough without a seamless protocol in place.
Patients for Life empowers audiology businesses by providing a structured approach to building long-term patient relationships. This training equips practices with the tools and knowledge to deliver exceptional patient care, increase patient satisfaction, and drive loyalty. By focusing on patient needs and preferences, businesses can differentiate themselves from competitors, generate positive word-of-mouth referrals, and ultimately achieve sustained growth.