A patient-centered Audiology of Sandhills was experiencing growing pains and needed a change. Unfortunately, failure to change can sometimes disguise itself as loyalty, and some of the practice’s front-office staff was unwilling to correct previously overlooked performance shortcomings. Righting the ship required building a better team and supporting it with consistent office processes.
Team Transformation
Audigy’s human resources and professional development experts worked closely with the team at Audiology of the Sandhills to transform processes
Finding and Creating the Right Team
From developing job ads to screening for qualified candidates through digital interviews and having an eye for the “right fit,” Audigy’s Talent Acquisition Management experts handled recruitment from start to finish.
Training Team Members and Building Empowerment
Clinic staff attended trainings such as Audigy’s groundbreaking Patients for Life® workshop, which focuses on best practices for delivering exceptional patient experiences and received individualized coaching.
Ensuring Infrastructure
To increase efficiency, effectiveness, and transparency, Audigy helped the practice integrate weekly team meetings and monthly one-on-ones; develop employee onboarding plans; and identify and align staff members’ personal, professional, and financial goals with those of the business.
Right Team. Right Time. Right Place.
Building a dream team and shoring up office processes paid off, with improved communication that benefits staff members and patients, fresh ideas and new perspectives that help elevate the practice, greater team empowerment and support, and:
- 11% net revenue growth
- 103% net profit increase
- 20% increase in inbound-call conversion