Asking for patients to review their experience can seem awkward, but doing so immediately after an appointment capitalizes on the patient’s recent engagement while it’s fresh in their memory. Their impressions are still vivid, making it easier to recall specific details and provide honest feedback. Additionally, it demonstrates a genuine interest in patient satisfaction and creates an opportunity to address any concerns promptly.
Audigy’s Online Review Program messages patients directly, after their clinic appointment, asking them to leave a review on Facebook or Google. In turn, the practice reviews the feedback received, responding as needed to ensure questions or concerns are addressed.
The program guides both the patient and provider through providing and responding to feedback, fostering the necessary communication for a successful patient experience:
- Easily Ask for the Review
After an appointment, your online review program sends a request to that patient via text or email. Text messages, see a 90 percent response rate versus the 20 percent response rate of email. - Guiding the Patient
When the patient receives the message, it guides them through the review experience, ensuring you receive more positive reviews on Google, Facebook, Yelp or other review sites. - Notified of Negative Feedback
Be notified of a negative experience: If the patients review is negative, they have the option of sending feedback directly to your practice, instead of posting to online review sites. Your Audigy team is happy to help you formulate a response to a negative review that will help improve the patient experience.
Responding to negative reviews is crucial for maintaining a positive online reputation and demonstrating excellent customer service. It allows businesses to address concerns publicly, showing potential customers that they value feedback, and can potentially turn a negative experience into a positive one. By handling negative reviews professionally and empathetically, companies can build trust and loyalty among their customer-base.