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Hearing Aid Sales Doubled in Less Than a Year

Discover how one ENT’s audiology department doubled their hearing aid sales in less than a year through increased efficiencies.

Challenge

Pacific ENT Medical Group in greater San Diego, was looking for recommendations for sustainable growth as well as sufficient coaching and education options.

Solution

The Audigy team took a comprehensive look at the practice, identified inefficiencies that were preventing goal achievement, and offered a customized evidence-based solution that helped to reduce team stress.

Results

Sales increased 140%, from 5 units/month to 12 units/month, within a year of signing on, despite a pandemic and the loss of a part-time diagnostic audiologist.

Audigy partnered with Pacific ENT Medical Group to help them achieve sustainable growth by identifying areas where greater efficiency could lead to increased profitability.

Quantifiable Solutions & Comprehensive Expertise

Audigy’s business experts conducted a comprehensive clinic analysis to identify inefficiencies before providing customized, evidence-based solutions that broke down attainable goals into manageable checklists.

The practice-management consultants from Audigy provided ongoing support and accountability, ensuring the practice stayed on track with their goals. “We enjoy working with our practice-management consultant, and he helps keep us accountable for the goals that we set,” shared a practice member.

Within a year of partnering with Audigy, Pacific ENT Medical Group saw a remarkable 140% growth in sales, increasing from 5 units per month to 12 units per month. This growth was achieved despite the challenges posed by the pandemic and the loss of a part-time diagnostic audiologist.

“We enjoy working with our practice-management consultant, and he helps keep us accountable for the goals that we set."

Steps to Success

Audigy implemented several key strategies to ensure the practice’s success:

  • Creating a Fee Schedule: Developed a comprehensive fee schedule to streamline billing processes.
  • Coaching on Tracking Payor Discrepancies: Provided guidance on tracking payor discrepancies for effective contract negotiation.
  • One-on-One Coding Coaching: Delivered personalized coding coaching from Deb Abel, Au.D.
  • Assisting with Onboarding: Supported the onboarding of an extern and an audiology assistant.
  • Training the Audiology Aide: Trained the audiology aide to handle administrative tasks, reducing the burden on clinical staff.
  • Streamlining Tracking Efforts: Enhanced tracking efforts to improve operational efficiency.

Through their partnership with Audigy, Pacific ENT Medical Group was able to build the sustainable growth they desired. By focusing on efficiency and providing comprehensive support, Audigy helped the practice achieve significant improvements in profitability and operational effectiveness.

Sales increased 140%, from 5 units/month to 12 units/month, within a year of signing on, despite a pandemic and the loss of a part-time diagnostic audiologist.

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With Audigy’s practice-management solutions, we help ensure you use your time for what matters most.

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