Streamlining documentation and processes were crucial in enhancing operational efficiency, improving patient care, and reducing risk of future errors for this multi-specialty clinic. Having clear and consistent procedures in place ensures that their staff are all on the same page, reducing confusion, missed steps, and miscommunication.
Audigy’s Strategic Business Unit (SBU) worked closely with clinic leadership to develop and implement changes within clinic that ultimately lead to 87.5% growth in hearing aid evaluations. These changes included:
- Creation of Efficient Guidelines
Creating guidelines to help ensure consistency in documentation, ordering, and scheduling of HAEs for hearing loss patients - Standardizing Pricing & Treatment Programs
Solidifying audiology pricing, treatment plan and warranty approaches; evaluation of insurance contracts; and consideration of a patient-adoption plan for optimal patent care and profitability - Exclusive KPI Tracking Technology
Leveraging technology such as Audigy’s exclusive Pulse platform to track conversions, sales, and other critical, actionable data - Professional Development
Implementing Patients for Life®, including providing on-site training in Audigy’s proven process for delivering consistently exceptional patient experiences across providers and staff
By partnering with Audigy’s SBU, the clinic successfully transformed its operations, leading to significant growth and enhanced patient care. The implementation of streamlined guidelines, standardized pricing and treatment programs, advanced KPI tracking, and targeted professional development not only boosted efficiency but also positioned the clinic for sustained success and continued excellence in patient outcomes.